Frequently Asked Questions

Does our IPTV suffer from downtime or buffering?

Our IPTV aims for 99% uptime, and we have achieved this goal for a very long time, we have minimal to no buffering on almost any modern internet connection.

What is your refund policy?

Cowl does not give out refunds, if you have feedback or dissatisfaction for a product, please let us know inside the Discord and we will try our best to help!

When will my product arrive?

Please open a ticket inside our Discord (, and let us know you purchased, once you have done that, we will assist you with receiving your product, as soon as we can.